FAQ

Is CBD Legal?

CBD is legal in all 50 states. The FDA considers hemp and hemp-derived extracts to be food-based products. As such, there are no legal restrictions on their importation, production, sale or consumption in the United States, as well as most of the industrialized world. Hemp oil is legal in over 40 countries around the world. Hemp oil is consumed by millions of people around the world, and this number is rapidly rising as an increasing number of studies explore the potential health benefits from hemp.

What is CBD?

CBD also known as “cannabidiol” is an extract from hemp, a commonly used term for strains of the cannabis sativa plant with very low levels of THC. Hemp is used in a wide range of every day products in the United States and the rest of the world.

Where can I find out the status of my order?

To find out about your order, please contact us by email at sales@cbdrustore.com. Please provide us with your order number so we can further assist you.

How do I locate my package?

Each order is provided with a tracking number. Please Use this tracking number to track your order on the USPS website. The tracking number can be located on your order confirmation email or your order history if you created an account with us during checkout. If you are currently logged in, you will be able to find your order history. If USPS says the package was delivered but you have not yet received it, please contact them or your local post office for help. We recommend opening a research of delivery claim with USPS which may help in located your package. Please be aware there can sometimes be a delay in actual delivery time with USPS.

What’s your return and refund policy?

Returns:

We currently only offer returns on unopened items within 14 days of purchasing. Returns and exchanges can be made using our online returns system.

Refunds:

Once we receive your order and inspect, we will notify you of the approval or rejection of your refund.  If your return is approved, a refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Do you sell wholesale?

Yes. Our new website provides of special pricing, for wholesale business and distributors, please contact us at sales@cbdrustore.com or fill our online application here.

What do I do if my promo code expires?

If your promo code has expired, don’t worry. We offer new promo codes on a weekly basis, so be on the lookout for future discount codes! If you’re ever experiencing trouble purchasing with a promo code don’t hesitate to contact us.

How does hemp differ from marijuana?

Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

Will CBD help me?

Although not designated by the FDA as a health product, CBD has been shown in numerous studies to have various health benefits. Please read our product descriptions to identify the best products for you. There is also a wealth of research available online. However, we do not make any specific health claims about our products. As with any supplement, please consult your physician before use.

Why do I not feel the desired effect?

The first thing to remember is CBD is not THC and does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism. Feel free to try our other products in search of that desired effect.

How do I cancel my order?

If you wish to cancel your order, please email us at sales@cbdrustore.com as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.

What do I do if the item I ordered is damaged?

We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the USPS.

Where do you ship to?

We ship to all 50 states.

How much does shipping cost?

We offer free ground shipping on all orders. Expedited shipping is available and the cost depends on where you are ordering from.