Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with an offer we cover? This page explains the best way to reach us and what happens once you do.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch. We read every message that comes in and aim to reply within two working days. Send your note to [email protected] and include a short summary of what your message is about — it helps us route it to the right person and get back to you faster.
We don't offer live chat or phone support on this site, since we're an independent research and comparison resource rather than a casino operator. If you have an account issue, a deposit that hasn't cleared, or a withdrawal query, that has to go through the customer support team of the specific casino you're playing at — for example Raging Bull, Ignition or any of the other sites listed on our homepage. We can help point you in the right direction, but we can't access or action anything on your casino account.
What You Can Contact Us About
- Questions about our rankings — If you want to know why a casino sits where it does, how we weigh bonus terms against things like withdrawal speed, or what a specific rating reflects, ask us directly.
- Corrections and updates — Bonus offers, wagering requirements and payout terms change often. If you find something on this site that looks out of date, we want to know so we can check it and fix it.
- Content suggestions — If there's a topic you'd like covered in more depth — say, a deeper look at payment methods, RTP, or state-by-state eligibility — let us know what's missing.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, tell us in your message and we'll point you toward self-exclusion tools and support services.
- Partnership or editorial enquiries — If you represent a licensed casino brand or a responsible gambling organization and want to discuss working with us, introduce yourself and outline what you have in mind.
What Happens After You Send a Message
A real person reads every email — we don't rely on automated replies to stand in for an actual answer. Our usual response window is two working days, though it can run a little longer during busy periods. If your enquiry needs input from more than one team member, we'll tell you that rather than leave you waiting without explanation.
Before You Write In: A Few Things We Can and Can't Help With
To save you time, here's a quick guide to what falls inside and outside what we do:
| We can help with | Not something we handle |
|---|---|
| Questions about how a casino was rated or reviewed on this site | Account verification (KYC) issues at a specific casino |
| Corrections to bonus terms, licensing details or other content | Processing deposits or withdrawals on your behalf |
| General guidance on responsible gambling tools and support services | Legal or financial advice about your personal gambling activity |
| Feedback on site content or suggestions for future coverage | Disputes over a casino's decision on your bonus or account |
For anything in the right-hand column, the casino's own support team — usually reachable by live chat or email from within your account — is the correct first stop.
If You Need Support With Your Gambling
If gambling is causing you stress, financial strain, or affecting people around you, that matters more than any question about odds or bonuses. Most licensed US casinos offer built-in tools such as deposit limits, time-outs and self-exclusion, usually found in account settings. National resources are also available if you'd rather speak to someone outside the platform you play on. Mentioning this in an email to us won't get you a clinical response, but we're happy to point you toward the right self-exclusion or support channel if you're unsure where to start.
A Note on Accuracy
We review and rank online casinos based on factors like welcome offers, payout speed, licensing, and game selection, and we recheck this information periodically. Terms at individual casinos change, sometimes without much notice, so if you ever see a discrepancy between what we've published and what a casino actually offers, that's exactly the kind of message worth sending us. If you're researching options outside the mainstream US market, our page on trusted non-GamStop casinos in the UK covers a related but separate audience and may not be what you're looking for if you're playing from the US.
Thanks for taking the time to read this far. We look forward to hearing from you.